2Solar
Connecting 2Solar to your telephony platform is extremely important for improving customer satisfaction and working more efficiently. With our integration tool Bubble, during an incoming or outgoing phone call, you no longer have to search for customer data manually but it appears directly in a pop-up notification on your PC screen and from there you can perform various actions such as opening a relation card.
Pop-up notification
Bubble has a number of unique features. The information that can be displayed and the buttons in the pop-up are completely configurable to the wishes of the user, department or company. The information to display in the pop-up notification can be found under tab parameters and the available buttons under tab buttons. When transferring a call to a colleague, the customer information will be transferred with the call and when working with multiple screens, you can choose on which screen you want to see the pop-up. By default, the pop-up is visible from the moment your softphone, deskphone or other device rings until the call ends, but with the various timer options you can adjust even this to your personal preferences.
Functionalities
In addition to the above mentioned pop-up notification capabilities, Bubble is equipped with many more functionalities. For example, you can activate multiple CRM integrations under the same user at no extra cost, which can be useful if you use multiple software applications within your company. The full list of features can be found under tab functions, but we have already listed a few important ones for you:
- Dialing out with one click on a phone number in your CRM, browser or other program with the Click & Call feature.
- If several relations are known under one number you can browse through the results with the Multi result function.
- The Call History function allows you to see all contact moments with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
- Make a call note immediately with the Call Note function that becomes visible to you and your colleagues in the Call History.
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Customization
To meet your specific needs, Bubble is equipped with the Automations module. With this module it is possible to add your own If-This-Then-That flows. Think, for example, of running a script or automatically opening the call-note-screen instead of having to click it open.
Technical
Connecting Bubble - and thus the 2Solar Software CRM connector - to your telephony platform is very easy. The procedure is different per telephony platform but one thing they all have in common, you don't have to be a technician to do it.
Compatibility
3CX
Alcatel Lucent Rainbow
Asterisk
AT&T Office@Hand
Avaya
Avaya Cloud Office
Axeos
Broadsoft
BT Cloud Work
Callto365
CC4ALL
Cisco Call-Manager
ClearVox Nexxt
Gamma Communications
Dialpad
Elevate UC
Enreach
Enreach UP
FreePBX
Intermedia
KAZOO
KPN EEN
Kwebbl
Maf
Microsoft Teams
Mitel (Cloudlink)
Mitel (OIG)
OneUC
RingCentral
RoutIT
Sippy
T-Mobile Cloud&Clear
Talk REX
TELUS Business Connect
Tring
UCBee
Unify Office
Unify OpenScape Business
Univerge Blue Connect
Verizon (RingCentral)
Vodafone Business UC
Vodafone One Net
VoIPGRID
Voipplay
VOIPZeker
Voys
Webex
X2com
Xelion
Yeastar
Prices
€5 / monthly per user
Setup costs per end customer: € 150,00
Setup costs per end user: € 25,00
What your profits are with Bubble
seconds
Time savings per year
€
Cost of Bubble per year
€
Total investment per year
Total savings per year
€
Disclaimer: This calculation is based on 45 workable weeks (8 hours per day). This calculation does not take into account any one-time investments or any license fees charged by the CRM vendor. No rights can be derived from this calculation.
- Saving time by not having to ask for the customers name
- Answer the phone in a customer-friendly and personal way
- Improve team interaction by immediately seeing which colleague has had contact
- No manual and incorrect entering of customer data
- Instantly see who and why someone is calling
- More time and attention for the customer which leads to better customer satisfaction
- Calling directly from the customer data of your software application
- Connecting multiple software applications within the organization? No problem with Bubble!
- All functionalities this integration has to offer
- When transferring the call to your colleague the customer details are also transferred